Job Title: Back Office Executive
Location: Malad West, Mumbai
Experience: 1–3 Years
Employment Type: Full-time
Job Summary
We are looking for a detail-oriented Back Office Executive to manage shipment coordination, order processing, and administrative operations. The ideal candidate should have experience in shipment booking and tracking, good computer skills, and the ability to communicate professionally via email.
Key Responsibilities
Book shipments through courier/logistics portals.
Track shipments and provide timely status updates to customers and internal teams.
Coordinate with courier partners to resolve pickup, delivery, and RTO-related issues.
Prepare shipping documents, invoices, and dispatch-related records.
Maintain accurate records and update data in Excel and company software.
Handle email communication with customers, logistics partners, and internal departments.
Assist in day-to-day back-office and administrative activities.
Ensure timely follow-up on pending shipments and customer queries.