Manage daily back-office operations and maintain records in Excel and Google Sheets.
Handle order processing, order tracking, and shipment-related documentation.
Coordinate with courier partners and delivery personnel regarding dispatches and deliveries.
Track shipments, monitor delivery status, and follow up on delayed or undelivered orders.
Maintain accurate records of orders, returns, cancellations, and delivery updates.
Coordinate with internal teams to resolve order and logistics-related issues.
Update Order Fulfilment (OFD) data and maintain daily operational reports.
Ensure timely dispatch and proper documentation of all orders.
Verify order details and maintain data accuracy.
Perform other administrative and operational tasks as assigned by the reporting manager.