Job Description – Social Media Coordinator
Position: Social Media Coordinator
Main Responsibilities:
Handle daily replies on Instagram and Facebook messages, comments, and inquiries.
Communicate with customers in a professional and polite manner.
Respond to customer questions related to products, orders, offers, and services.
Maintain fast response time on all social media platforms.
Coordinate with internal teams for customer issue resolution.
Monitor social media pages regularly and maintain engagement.
Share updates, posts, stories, and promotional content as instructed.
Keep record of customer queries and feedback received through social media.
Required Skills:
Basic knowledge of Instagram and Facebook handling.
Good communication and typing skills.
Ability to manage customer conversations professionally.
Basic computer and smartphone knowledge.
Team coordination and follow-up skills.
Experience:
Fresher or experienced candidates can apply.
Experience in social media handling/customer support will be preferred.
Job Type:
Full-Time