బ్యాక్ ఆఫీస్ కోఆర్డినేటర్

OJAS ENTERPRISES

(Faber Authorized Service Center)

​Job Title: Office Coordinator – Service & Operations

Location: Office-based (In-person)

Job Type: Full-time

Experience: 1–3 years in office coordination, customer support, or service center operations (experience in home appliances / kitchen appliances preferred)

​Role Overview

Ojas Enterprises is seeking an organized and proactive Office Coordinator to handle daily operations at our Faber Authorized Service Center. You will serve as the primary point of contact between customers, service technicians, and Faber corporate support to ensure timely installation, maintenance, and repair services for Faber kitchen appliances (chimneys, hobs, cooktops, dishwashers, and built-in ovens).

​Key Responsibilities

​Service Request Management: Receive and log incoming customer complaints, installation requests, and service inquiries via phone, WhatsApp, and service portal.

​Technician Scheduling & Dispatch: Assign daily job cards and service routes to field technicians based on priority, location, and parts availability.

​Status Tracking: Monitor job completion status throughout the day and ensure timely closure of service calls in the system.

​Customer Support: Provide polite, prompt resolution for customer queries, service updates, and escalated issues.

​Inventory & Spare Parts Tracking: Coordinate with technicians for spare parts usage, track stock levels, and coordinate part requests with Faber warehouse/distributors.

​Billing & Cash Collection: Maintain daily records of service charges, spare parts billing, and payments collected by field technicians.

​Reporting: Prepare daily and monthly service performance reports (job volume, resolution time, customer feedback, and pending tickets) for management.

​Required Skills & Qualifications

​Education: Graduate or Higher Secondary (10+2) with relevant administrative experience.

​Technical/Software Skills: Proficiency in MS Office (Excel, Word), Google Sheets, basic billing software, and WhatsApp Business tools. Experience with CRM/service portal software is a strong plus.

​Communication: Clear verbal and written communication skills in Marathi, Hindi, and English.

​Problem-Solving: Ability to manage busy hours, handle upset customers professionally, and resolve scheduling conflicts on the fly.

​Attention to Detail: Accuracy in tracking job numbers, customer details, parts inventory, and financial records.

​Salary & Benefits

​Salary Range: ₹10000 – ₹18,000 per month (negotiable based on experience and skillset).

​Performance Incentives: Incentive structure linked to service SLA completion and customer satisfaction scores.

• It is a Full Time బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ job for candidates with 0 - 3 years of experience.