Transaction Screening Team Member

Team Member-Transaction screening-HO & SUPPORT-Business Process Management Group Key Responsibilities: GRM Handle dispute cases received through the MHA GRM Portal and ensure timely action on GRM Cases within defined TAT. Approve GRM cases as per defined SOP basis customer due diligence Action on Revocation letter Provided by IO/LEA post investigation of GRM case Coordinate with MHA for technical issues, queries and escalations Ensure TAT and quality is maintained for each GRM case Guide and train branches on raising dispute cases and resolving GRM related issues. Handle escalations from branches and internal stakeholders. Maintain GRM actioned MIS, dashboards, Repositories and trackers. Ensure submit reports to senior management on time. Respond to queries and calls from cyber authorities, branches and internal teams. Coordinate with various internal departments for system upgrades, process changes and enhancements. Ensure compliance with internal processes, regulatory guidelines and operational requirements. Required Skills & Experience Knowledge of banking operations, Regulatory guidelines and Compliance requirements. Ability to manage multiple tasks, prioritize workload and meet deadlines. Experience in handling customer disputes, regulatory escalations and cyber fraud-related cases. Experience in coordinating with internal stakeholders, branches, regulators and external agencies. Proficiency in MIS reporting, dashboard preparation and data analysis through portal Strong analytical, problem-solving and communication abilities. 2-5 Years of Experience in banking operations, Customer handling, fraud risk management and grievance redressal functions. Exposure to digital banking processes, onboarding controls, Grievance handling and risk monitoring frameworks/rules will be an added advantage.