Tally Support Executive

Key Responsibilities

·         Technical Support: Install, configure, and troubleshoot Tally Prime/ERP 9 software issues for clients via phone, email, or remote access.

·         Customer Training: Train clients on software functionality, including accounting, inventory management, and statutory compliance (GST/TDS)

·         Problem Resolution: Diagnose and resolve data-related issues, ledger discrepancies, and technical errors.

·         Documentation: Maintain detailed records of client interactions, support cases, and resolutions in CRM systems.

·         Escalation: Escalate complex technical issues to L2 support or the development team. 

Required Skills and Qualifications

·         Experience: Previous experience (1+ year) in software support, specifically Tally products.

·         Knowledge: Strong understanding of Accounting principles, GST, TDS, and Financial Reporting.

·         Technical Proficiencies: Familiarity with MS Office (especially Excel), database structures, and remote support tools (e.g., TeamViewer).

·         Skills: Exceptional verbal and written communication skills in English and local languages, paired with strong problem-solving skills.

·         Education: B.Com, BBA, or related degree in Finance/Accounting. 

Typical Qualifications

·         B.Com in Accounting or equivalent.

• It is a Full Time అకౌంటెంట్ job for candidates with 0 - 5 years of experience.