Supply Chain Order to Cash Analyst - Customer Fulfilment

Supply Chain O2C Analyst - Customer Fulfilment Title: Supply Chain O2C Analyst - Customer Fulfilment Company: Novo Nordisk Global Business Services (GBS) Department: Operations GBS Are you ready to own the full order lifecycle for a company whose products reach millions of patients every day? Do you thrive on turning complexity into seamless customer experiences? Then this could be your next role at Novo Nordisk. Read on and apply today for a life-changing career. Your new role As an Order to Cash (O2C) Analyst based in our Bangalore Global Business Services centre, you will manage the end-to-end order lifecycle – from capture and validation through fulfilment, invoicing and dispute resolution – ensuring accurate, on-time delivery for our customers around the world. You will partner cross-functionally with Sales, Customer Service, Planning, Logistics, Finance and Master Data teams to drive order accuracy and elevate the customer experience. Your key responsibilities will include: Order management & fulfilment: Validate incoming orders (pricing, terms, credit, SKU, quantity, delivery windows, compliance documentation), coordinate order promising and quality checks with Planning, Logistics and Master Data, and proactively monitor status to escalate risks such as shortages or delays and drive resolution. Billing & invoicing: Ensure accurate billing (price, discounts, taxes, freight, surcharges, rebates) and timely invoice generation; reconcile stocks and EDI/portal invoices; manage corrections, credit notes and debit notes; and resolve failures in partnership with relevant departments. Customer experience & stakeholder management: Serve as the O2C point of contact for key accounts and own SLA adherence, including OTIF (On Time In Full) performance. Controls, compliance & data quality: Maintain master data hygiene across customer, materials, pricing and tax codes, and adhere to internal controls (SOX/IFC), audit requirements and documentation standards. Continuous improvement & analytics: Track and analyse O2C KPIs, perform root cause analysis, lead Kaizen projects, and contribute to process automation (RPA/Power Automate), EDI enhancements and policy updates. Your new department You will be part of the Commercial Supply Chain Customer Fulfilment Ops team based in Bangalore. Our department is dedicated to managing the end-to-end supply chain processes, ensuring products move seamlessly from suppliers to customers. We focus on designing future supply chains, developing global, regional, and country strategies, monitoring costs, and driving improvements in processes. The team operates in a dynamic environment, where your contributions will directly impact the efficiency and success of our supply chain operations. You will be working alongside a highly collaborative O2C team that operates at the heart of Novo Nordisk's global value chain. Together, we make sure every order flows smoothly from capture to cash – so that our life-saving medicines reach the patients who depend on them, on time and without compromise. Your skills & qualifications We are looking for an experienced O2C professional who combines strong technical proficiency with a customer-first mindset and a bias for action. To succeed in this role, you likely bring: A Graduate or Postgraduate degree, with 8+ years of experience managing the O2C value chain end-to-end. Hands-on experience with ERP systems (SAP SD / S/4HANA) and familiarity with e-invoicing and e-ordering platforms. Proficiency in Excel and Power BI, with working knowledge of Power Automate, UiPath or Automation Anywhere considered a strong advantage. Solid understanding of internal controls (SOX/IFC), audit requirements, and master data governance, coupled with proven ability to anticipate credit, supply and compliance risks and escalate early with options. Excellent communication and stakeholder management skills, with a track record of navigating complex internal (Supply Planning, Master Data, Finance, IT/Integration, affiliate stakeholders) and external interfaces (customers, 3PLs, carriers, auditors) with professionalism and calm. Comfort with collaboration tools such as Teams, Outlook and ticketing systems (ServiceNow), and a demonstrated ability to operate with minimal supervision, close loops and document decisions. Working at Novo Nordisk Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with determination, constant curiosity and a commitment to finding better ways forward. For over 100 years, this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking, shared purpose and mutual respect come together to create extraordinary results. When you join us, you're not just starting a job – you're becoming part of a story that spans generations. What we offer There is, of course, more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind. Deadline 20th July, 2026. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.