State Collection Manager

STATE COLLECTION MANAGER MAH Job Description A Job Specification 1 Company Name : Muthoot Fincorp Limited 2 Position / Designation : State Collection Manager – Secured & Unsecured Lending Business 3 Grade : 4 Employment Type : Collection - Secured & Unsecured Lending Business 5 Reporting to – Designation & Grade : 6 No. of Reportees, Designation & Grade : 7 Main Tasks & Areas of Responsibility : Delinquency reduction. Earlier resolution with normalization. Monitor accounts on daily basis Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections) Responsible for team building and training collection staffs To Work closely with Muthoot Fincorp branches for the smoother part of collection. 8 Skills and Exposure : A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work. Proven ability to Handle difficult customer. Should have the knowledge of other products movement in the market. At least 3 years’ experience in collection with 2 years of On roll team members. Excellent interpersonal and verbal communication skills Ability to Work & Deliver business targets under pressure. Be Accountable for Portfolio Quality of the Location. 9 Special Requirements (If any) : Should have willingness to travel as per company requirement. 10 Job Location / State : As per the company requirement. 11 Compensation Band : As per policy 12 Entitlements : As per policy 13 Stake Holders : As per the company requirement. B 15 Educational Qualification / Technical Certification : Any UG 16 Skill Sets : Collection Experience inn unsecured loan like PL/BL , with team handling skill sets. 17 Communication Skills : Good oral, written skill in Tamil/English and any other languages preferably 18 Experience : 3+ years of Collection experience both soft and hard bucket 19 System Knowledge MS-Office (Excel/Word and PowerPoint) 20 Behavioral Competencies : Uncompromising ethical standards and discipline expected 21 Other Requirements (If any) : Should have the license with vehicle (2-wheeler).