Service Relationship Manager - Private Banking

Service Relationship Manager - Private Banking_Kotak Private Banking_0141_1288_1043283 - Manage and nurture relationships with private banking clients, ensuring high-quality service delivery. - Act as a liaison between clients and internal teams to resolve service issues promptly. - Coordinate with various departments to meet client expectations and enhance satisfaction. - Monitor client portfolios and provide personalized service solutions. - Collaborate with sales and product teams to identify opportunities for client engagement and retention. - Ensure compliance with banking regulations and internal policies while servicing clients. - Maintain detailed records of client interactions and service requests. - Support the growth of private banking services through proactive client relationship management. - Handle escalations and work towards timely resolution to maintain client trust. - Continuously improve service processes to enhance client experience and operational efficiency.