Service & Operations Manager Role Category Category Weightage Parameters Parameter Weight % Metro Urban SU Rural Service Operations Manager (MSS) Service Quality 15% A/c Opening Success% (FTR) • 90 % FTR in SA/CA, Process accounts with 100% FTR • Needs curing under control 7.5% NA NA NA NA Service Operations Manager (MSS) Service Quality 15% Customer Onboarding and Engagement (Active: 60%, Primary:30% and PH - min 2 at M2 level) 7.5% NA NA NA NA Service Operations Manager (MSS) Quantitative Parameters 20% MoM CASA NTB (Nos) 5% 6 5 5 5 Service Operations Manager (MSS) Quantitative Parameters 20% MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs) 10% 6 5 3 1.5 Service Operations Manager (MSS) Quantitative Parameters 20% LI + GI+ MF + Assets - Net Revenue in Rs lacs - Yearly Income 5% 2 1.8 1.5 1.2 Service Operations Manager (MSS) Portfolio Management 10% Deepening : 3% MoM TRV Growth in mapped accounts 5% NA NA NA NA Service Operations Manager (MSS) Portfolio Management 10% Mapped Book Coverage (Customer meetings for Mapped Book) 5% NA NA NA NA Service Operations Manager (MSS) Customer Satisfaction 5% Product Holding of Branch & Customer Testimonials 5% NA NA NA NA Service Operations Manager (MSS) Compliance and Controls 50% Audit Ratings: Branch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings 20% NA NA NA NA Service Operations Manager (MSS) Compliance and Controls 50% Ensuring Operational Instructions are followed as per bank guidelines (Exhaustive online BOM Checklist to be followed strictly) • Ageing of suspense accounts • ATM & Vault EOD - CBR ,To be updated on daily basis without error apart from Technical error • BCP as per process • Maintaining CRL within limits • Exhaustive Checklist need to be complied in total 20% NA NA NA NA Service Operations Manager (MSS) Compliance and Controls 50% Control on Clearing balances: • To ensure all excess funds 10L and above transferred to HO (Applicable for Non-CTS centres Only) • Timely submission of BRS For CTS locations & Non CTS Locations :: Controls implemented in regard to Clearing as per Checklist like, OW clg checking / UV checks and other controls. NIL TOD entries and recoveries / Timely reverts and closure. 10% NA NA NA NA
ఇతర details
It is a Full Time అకౌంటెంట్ job for candidates with 2 - 6+ years Experience.
Service and Operations Manager job గురించి మరింత
ఈ Service and Operations Manager job కు అర్హత ప్రమాణాలు ఏమిటి?
Ans : అభ్యర్థులు అన్ని విద్యాస్థాయిలు అర్హత, 2-7 సంవత్సరాల అనుభవం కలిగి ఉండాలి, ఇది Equitas Small Finance Bank ఇచ్చే job, Chikkaballapur, Bangalore లో ఉంది.
ఈ Service and Operations Manager job కు ఎంత జీతం ఉంటుంది?
Ans : Salary details will be shared during the hiring process.
ఈ job లో ఏ shiftఉన్నాయి?
Ans : ఈ job లో Day shift ఉంది.
ఈ job కోసం ఆఫీస్ కు వెళ్లాలా?
Ans : అవును, అభ్యర్థులు Chikkaballapur, Bangalore లోని ఆఫీస్ కు వెళ్లి పని చేయాలి.
ఈ Service and Operations Manager job లో ఎన్ని vacancies ఉన్నాయి?
Ans : ఈ position కి 1 opening ఉంది.
ఈ job అన్ని genders కు అందుబాటులో ఉందా?
Ans : అవును, ఈ job పురుషులు మరియు మహిళలు ఇద్దరికీ అందుబాటులో ఉంది.
ఈ position యొక్క job location ఏమిటి?
Ans : ఈ position యొక్క job location Chikkaballapur, Bangalore.
ఈ Service and Operations Manager job ను మంచి అవకాశంగా ఏమి చేస్తుంది?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.