Senior Operations Manager

Senior Manager- Operations As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Operational Manage team performance through effective queue management on Salesforce/workflow tools and other applications Take complete ownership to improve the quality of the delivery to customers Ensure Standard Transaction Time (processing time) analysis is a systematic & periodic activity End to End customer journey is improved, by regular review of process and suggest innovate ways to improve customer and advisor experience Provide support to the Operations Manager in achieving Departmental KPIs aligned to the overall organisational objectives. People Lead & motivate the team through regular performance review and rewards & recognition Engage in career aspiration conversations and align roles accordingly Oversee training needs analysis and facilitate / impart process & soft skills training to build people capabilities Be a mentor for minimum 2 colleagues Identify underperformers & adhere to the company’s performance management protocol. Keep the motivation / engagement level & buzz going in the team & across the Ops floor Stakeholder Effective liaison with various departments within M&G Global Services & Plc to gain support and resolve issues Co-ordinate and collaborate with stakeholders & cross function teams to enable enriching experience for customers and advisors Risks and controls Ensuring compliance to internal and external regulations and procedures Deploy effective controls to ensure green results on internal and external audits To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks within the business area. Also ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise Innovation & Improvement Initiate ideas to improve the speed of delivery thus impacting customer outcomes Work closely with Process Excellence and Technology/Digital functions to improve customer journey Digital know how to enhance customer experience will create a positive impact on business outcomes Key Stakeholder Management Internal Team Managers/Senior Managers Issue Managers/Business Managers Service Delivery Areas Processors/Process Leaders External Policyholders Financial Advisors Solicitors Regulators/HMRC Knowledge, Skills, Experience & Educational Qualification Knowledge & Skills (Must Have) : Confidence & excellent communication Excellent knowledge of MS Office applications ·Understanding of Workflow & resource management ·Customer centricity ·People management Decision making ·Analytical skills Knowledge & Skills (Additional) : Ability to manage hybrid teams Team engagement Broad awareness of the UK insurance business (preferred) Experience: For external hiring A minimum of 3-4 Years’ experience in the role of a Team Manager in the Financial/Insurance sector. Sound knowledge of UK regulations and governing authorities Educational Qualification: Graduate/Masters in any discipline Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Applications will be accepted on an ongoing basis until the position is filled. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. Experience Level Senior Level