Senior Operations Associate

Senior Associate - Operations Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Description 1. Administers credit and collections programs following established procedures. Resolves moderately complex-to-complex issues associated with program administration. •2. Reviews the status of delinquent accounts and initiates collection action contacting each account according to due date. •3. Assists in recommending, implementing and communicating credit and collections policies, procedures or programs. •4. Prepares, maintains and distributes records, forms statistics and reports. Assists in developing or revising reports. •5. Communicates with customers, employees, and other constituents to assist in Global Finance matters in the area served. •6. Develops and maintains files related to assigned duties. •7. May provide direction to lower level collectors, including orienting, training and reviewing their work as needed. •8. Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices 9. Performs other duties as directed. Qualifications Graduate Experience Level Mid Level