Reference Data Specialist - Transaction Processing and Client Support

Reference Data Specialist Make your mark by delivering timely, accurate transaction processing and exceptional client support while growing your operations expertise and career mobility. As a Transaction Processing Specialist in Wholesale Payments Operations, you provide operational support to ensure client transactions are completed on time and accurately. You resolve exceptions and client inquiries, applying analytical rigor and a strong control mindset to identify issues and reduce risk. You provide subject matter expertise and contribute to regulatory reporting, remediation activities, and ongoing process improvement and automation. Job Responsibilities: Execute assigned transaction processing tasks to support accurate, timely client outcomes Ensure all aspects of transaction management are completed within required deadlines Resolve exceptions and client inquiries with clear communication and strong attention to detail Provide subject matter expertise to internal partners and clients on transaction-related processes Lead process improvement and automation efforts that reduce manual effort and improve controls Manage assigned work independently with little or no supervision Identify issues and risks that could impact process performance or the organization Support daily regulatory reporting tasks and remediation activities as required Required qualifications, skills, and capabilities: Hold a bachelor’s degree Demonstrate understanding of the financial services industry, products, and processes Apply strong analytical skills to review work for accuracy and completeness Communicate clearly using strong written, verbal, and presentation skills Maintain close attention to detail and a commitment to accuracy Show a strong sense of ownership and responsibility for outcomes Deliver excellent client focus and customer care working practices Influence outcomes through effective communication, collaboration, and day-to-day interactions Use strong computer skills, including Microsoft Excel, Word, PowerPoint, and Outlook Preferred qualifications, skills, and capabilities: Bring experience in middle- or back-office operations Show exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Experience Level Mid Level