Receivables Officer - Debt Collection and NPA Management

Receivable Officer Home Position : Receivables Officer (handling 31-60, 61-90 and 90+) Multiple Buckets Key Result Area Weightage 100 % SNO. OBJECTIVE WEIGHTAGE KEY PERFORMANCE INDICATOR Annexure 1 Resolution in Fresh NPA 30% As per Annexture 1 2 Arresting Flow forward from Current month NPA 30% As per Annexture 2 3 Contact recording updation 20% As per Annexture 3 4 To ensure collection of over due charges 15% As per Annexture 4 5 Timely collection and deposition of payment 5% As per Annexture 5 Annexure - 1- Fresh NPA Resolution % (12 month average or last 3 months average whichever is lower) Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Fresh NPA Resolution % in POS 80%- 85% 75% - 80% 70%- 75% >70% Annexure - 2 Current Month NPA (61 - 90) % (12 month average or last 3 months average whichever is lower) Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Current Month NPA Flow % in POS 10% - 15% 15% - 25.0% 25% - 30% >30% 92.5 Annexure -3- Contact recording Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Contact recording 90% 80% 75% 60% 50% Annexure - 4- Charges collection on live cases Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Charges collection 120% 100% 90% 80% 70% Annexure - 5- Adherence to timelines - Depostion Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Timeliness of collections same day Within 24 hours within 48 hrs within 72 hrs > 72 hrs