Process Manager - Business Process Management

Process Manager-BPM-HO & SUPPORT-Business Process Management Group Role : RCU Process Manager Grade : M4/M5 Location: Pune, MH Job Description Process Support Visits to Branches for Process Adherence Surprise Vigilance Visits to Branches and doing a random check of critical items of branch banking processes Conducting SPARC – Sales Audits of Sales Teams Pre and Post Account opening sampling of data for RCU Manage Team & Agencies to drive field level Initiatives, activities & Investigations Follow ups on the Unusual Events to ensure timely closure Support for counterfeit note reporting to authorities Ensure Fraud benchmarks are achieved with a view to minimize fraud numbers and plug in controls for product/ process lapses identified through proactive & hind-sighting measures. Understanding emerging fraud patterns from a strategic perspective and thereby guide the teams to develop effective controls, systems & processes. Liaison with legal & other govt. enforcement agencies The measurable will be – Branch Audit Ratings Effectiveness of control in the branches in terms of tracking control items Critical findings in the vigilance visits Number of Unusual Events coming out of the branches and their closures Number of STRs coming out of th Experience Level Mid Level