Principal Enterprise Output Service Specialist

Principal, Enterprise Output Service - XACT About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Principal, Enterprise Output Service - XACT Key Responsibilities · Act as the primary expert for the XACT application, including its architecture, configuration, and operational behavior across environments. · Provide SME leadership for XACT lifecycle activities, including upgrades, migrations, enhancements, and platform changes. · Support and guide incident diagnosis and resolution for XACT-related issues, ensuring rapid restoration and root-cause understanding. · Own XACT intake and processing workflows, including file transfer, ingestion, validation, and downstream processing patterns. · Partner with technical teams to ensure platform stability, scalability, and security. · Lead and support testing, validation, and readiness activities related to XACT changes or releases. · Produce and maintain operational documentation, runbooks, and knowledge artifacts for the XACT platform. · Serve as the SME interface to vendors and third parties supporting XACT. · Advise application and platform teams on best practices for integrating with and using XACT. · Knowledge of XACT document navigation, reporting streams, folders, indexing, and merged reports. · Ability to support document retrieval, validation, and user access. · Understanding of how XACT is accessed through XNET. Required Expertise · Proven experience as a hands-on SME for an enterprise application or platform (XACT experience strongly preferred). · Tech skills: JCL, Spool, JES2, Unix, REXX · Strong understanding of enterprise file processing / output management platforms. · Experience supporting production-critical systems with high availability and reliability expectations. · Ability to work across multiple environments (DEV, UAT, PROD, DR) and support controlled changes and outages. · Strong troubleshooting skills and the ability to quickly isolate and explain complex system issues. · Excellent communication skills, with the ability to explain complex concepts to both technical and non-technical audiences. --- Preferred Experience · Experience supporting application upgrades or major platform modernization efforts. · Familiarity with distributed systems, mainframe integrations, and data/file flow architectures. · Experience working with vendors in an SME or technical lead capacity. · Strong documentation discipline and comfort creating training or operational reference material. Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com . We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater. About Our Bangalore Office The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office, space, we offer fantastic amenities which include our Arrival Hub – Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more. Experience Level Senior Level