Personal Banker - Outbound Sales and Relationship Manager

Personal Banker-Outbound_BRANCH BANKING_0468_1316_1000141 Personal Banker - Outbound (Branch Banking Relationship Management) | Kotak Mahindra Bank Role Purpose The Personal Banker - Outbound is a branch-based sales and relationship management role responsible for acquiring new customers, growing CASA business, generating revenue through cross-selling, and building long-term customer relationships. Key Responsibilities Customer Acquisition Acquire New-to-Bank (NTB) customers through field activities, referrals, and branch-generated leads. Source high-value Savings Account and Current Account customers. Build and expand family banking relationships. Sales & Revenue Generation Achieve branch retail liabilities and CASA business targets. Cross-sell banking and third-party products: Insurance Fixed Deposits Mutual Funds Debit/Credit Cards Investment Products Meet assigned value, volume, and productivity metrics. Relationship Management Engage customers through calls, meetings, and branch visits. Understand customer financial needs and provide tailored solutions. Maintain strong customer relationships to improve retention and wallet share. Customer Engagement Activities Contact prospective and existing customers regularly. Conduct daily customer meetings and follow-ups. Convert leads into active banking relationships. Compliance & Service Ensure KYC and AML compliance during account acquisition. Maintain accurate customer records in CRM systems. Deliver high service standards while achieving sales objectives. Required Skills CASA Sales Customer Acquisition Relationship Management Cross-Selling Sales Negotiation Networking & Prospecting Communication Skills CRM Management Target Achievement