Performance Support Officer - Digital Sales and Customer Support

HO Performance Support Officer-Digital Sales-Digital Banking Kotak 811-Regional Sales PSO_JD Handling & resolution of customer queries, complaints received at the Branch through co-ordination with various stakeholders Assisting customers in completion of FKYC Providing on field support to the Sales team & Branch teams for 811 customer servicing Handling rejection cases & curing/resolution of same through co-ordination with the Business team Conducting regular training sessions with the field/Sales team to improve their productivity Monthly reconciliation of biometric devices which are with the field team Publishing regular MIS (as & when required) Customer out calling (as & when required) Candidate Requirement: Graduate (any stream) with 1-2 years of experience preferably in Banking Industry Strong Communication skills – Verbal and Written Good knowledge of MS-Office (MS-Excel in particular) Assertive attitude Self Driven Service mind set Pay Scale: As per HR categorization Experience Level Mid Level