Key Responsibilities
1. ERP System Operations
Ensure smooth day-to-day functioning of the ERP system.
Create, modify, and maintain master data (Items, BOM, Recipes, Vendors, Customers, Employees, etc.).
Monitor ERP transactions and ensure data accuracy.
Verify all entries before final submission.
2. User Support
Provide ERP support to all departments including Production, Stores, Accounts, HR, Sales, Dispatch, and Purchase.
Resolve ERP-related issues within the defined turnaround time.
Coordinate with software vendors for technical issues beyond internal resolution.
Conduct user training for new employees.
3. Data Accuracy & Validation
Ensure all ERP data is complete, accurate, and up to date.
Identify and correct duplicate or incorrect records.
Perform daily data validation and reconciliation.
Prevent unauthorized modifications or deletion of records.
4. Inventory Management Support
Monitor stock movement through ERP.
Verify Goods Receipt Notes (GRN), stock transfers, production entries, and dispatch records.
Reconcile physical stock with ERP records.
Investigate inventory discrepancies and submit reports.
5. Production Support
Generate production orders in ERP.
Update production completion records.
Verify raw material consumption and finished goods entries.
Maintain Bill of Materials (BOM) and recipe data.
6. Sales & Dispatch Support
Create and process sales orders.
Monitor dispatch status.
Generate invoices and delivery challans as required.
Coordinate with dispatch and logistics teams.
7. Purchase Support
Process Purchase Requisitions (PR), Purchase Orders (PO), and Goods Receipts.
Maintain supplier master records.
Verify purchase transactions before posting.
8. Reporting
Prepare and submit:
Daily ERP Activity Report
Inventory Variance Report
Production Report
Sales Report
Purchase Report
Stock Movement Report
User Activity Report
Exception Report
Management MIS Reports
9. Security & Confidentiality
Maintain strict confidentiality of ERP data.
Protect usernames, passwords, and system access credentials.
Restrict ERP access to authorized personnel only.
Immediately report any suspected data breach or unauthorized activity.
10. Compliance
Follow company ERP SOPs and policies.
Maintain complete audit trails.
Ensure compliance with internal controls and statutory requirements.
Support internal and external audits.
11. Documentation
Maintain ERP process documentation.
Update user manuals and SOPs.
Record all ERP issues and resolutions.
12. Continuous Improvement
Suggest ERP process improvements.
Identify opportunities for automation.
Assist in ERP upgrades, testing, and implementation of new modules.
Daily Checklist
Login and verify ERP server status.
Check pending transactions.
Verify production entries.
Verify stock transfers.
Check sales orders.
Check purchase entries.
Verify inventory balances.
Generate daily reports.
Resolve user complaints.
Back up required data (if assigned).
Submit end-of-day ERP report.
Performance KPIs
ERP Data Accuracy: ≥99%
Issue Resolution Time as per SLA
Report Submission: 100% on time
Master Data Accuracy: 100%
User Satisfaction
Inventory Variance Reduction
Zero Unauthorized Data Changes
Audit Compliance
Code of Conduct
Maintain complete confidentiality of company information.
Do not share ERP credentials with anyone.
Avoid unauthorized data changes.
Follow management instructions.
Maintain professional communication with all departments.
Report system issues immediately.
Ensure integrity, accuracy, and transparency in all ERP transactions.
Misconduct & Disciplinary Action
The following may result in disciplinary action, including suspension, termination, recovery of losses, and legal proceedings:
Unauthorized modification or deletion of ERP data.
Sharing login credentials or passwords.
Data manipulation or fraudulent transactions.
Misuse of ERP access rights.
Intentional concealment of errors.
Tampering with audit logs.
Leakage of confidential business information.
Negligence causing financial or operational loss.
Violation of company policies or applicable laws.