Collection Manager - Non X Complete Pool - Housing Collections

Collection Manager - Non X Complete Pool - Housing - Collections - Rohtak - Citi Centre Mall - JM This role is responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy Core Responsibilities: o Ensure to manage assigned portfolio to achieve expected resolution o Ensure trail/feedback needs to be update in system and report to respective stakeholders o Ensure NPA reversals and Write off recoveries should be resolve through personal visits o Ensure timely initiation and execution of legal tool: Warrants execution under Section -138/ Section -25, Timely execution Sarfaesi. o Ensure coordination with Legal team/Lawyers for timely filing of Sec 14 and obtaining DM orders & Enforcement of agents for timely and smooth possessions.. o Ensure customer satisfaction through quick resolution of customer issues and complaints and by personal visits on assigned customer; Applicant / Co applicant and Collateral Properties. o Ensure proper visit allocation needs to be done on prioritisation basis value , demography and payment pattern o Drive resolution through personal visits to achieve set target. o Ensure trail/feedback should be manage in M Collect and Delinquency file should be monitor on regular basis. o Ensure Collection and deposition of customer’s payment in respective accounts within timeline. o Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT o Collaborate with X team members and other functions. o Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company Education: Graduate Desired Experience: Minimum 2 to 4 years in the field.