Contact customers through phone calls, emails, SMS, or field visits regarding overdue payments.
Follow up on outstanding loans, credit card dues, or other banking products.
Negotiate repayment plans and encourage timely payments.
Maintain accurate records of customer interactions and payment commitments.
Update collection status in the banking or CRM system.
Ensure all collection activities comply with legal and regulatory guidelines.
Coordinate with internal departments to resolve customer queries related to payments.
Meet monthly collection and recovery targets.
Escalate delinquent accounts according to company procedures.
Maintain professionalism and provide good customer service during all interacti