A Collection Process job, often referred to as a Collections Executive or Debt Recovery Agent, involves contacting customers to collect outstanding payments and ensuring timely recovery of dues. This role is common in financial services, telecom, and utility sectors.
The Collections Executive is responsible for managing overdue accounts by reaching out to customers, negotiating payment plans, and maintaining records of interactions. The goal is to ensure timely collection while maintaining good customer relations.
Contact customers via phone, email, or letters to remind them of overdue payments.
Negotiate repayment plans or settlements within company policies.
Maintain detailed records of collection efforts and customer interactions.
Escalate complex or high-risk cases to senior staff or legal teams.
Update customer account information in the system.
Meet monthly collection targets and performance metrics.
Provide reports on collection status and progress.
Strong communication and persuasion skills.
Good negotiation and problem-solving abilities.
Basic knowledge of accounting or billing processes.
Ability to handle difficult or emotional conversations professionally.
Familiarity with collection software and CRM tools.
Time management and organizational skills.
High school diploma or equivalent (Bachelor’s degree preferred).
Previous experience in collections, customer service, or a finance-related field is a plus.
Proficiency in MS Office; experience with collection or ERP tools is advantageous.
Office-based or call center environment.
May involve shift work or extended hours depending on targets.
Collections Executive → Senior Collection Officer → Collection Manager → Credit & Collections Head
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