Job Role:
Call customers who have overdue payments.
Inform customers about their outstanding amount and due date.
Remind them about pending EMIs, bills, or loans.
Explain outstanding dues and settlement options
Negotiate payment timelines.
Maintain & Update call records in excel.
Convince customers to make payment immediately or commit a payment date.
Follow up regularly until payment is received.
Skills Required:
Communication skills
Negotiation skills
Basic computer knowledge