Collection Analytics Specialist

COLLECTION ANALYTICS Role Profile Role Title: Collection Analytics ROLE SPECIFICATION Role Title Collection Analytics Employee Interviewed Reports To National Collection Head - Recovery Company Muthoot Fincorp Limited Function/Department Secured & Unsecured Lending Business / Recovery Written By Approved By (Jobholder) Approved By (Immediate Superior) Date (Written On) ROLE SUMMARY Support the end to end analytics function for unsecured loan collections by developing MIS, dashboards, and analytical insights to improve recovery performance across field, digital, and call centre channels. Drive data-backed actions to reduce roll rates, improve customer contactability, and enhance collection efficiency. ORGANIZATIONAL CHART National Collection Head - Recovery Collection Analytics KEY RESPONSIBILITIES Dashboard & MIS Development Build and maintain daily/weekly MIS and dashboards covering: Field collections (visits, PTP adherence, FOS productivity) Digital collections (SMS/WhatsApp/email campaigns, payment link conversion, self-cure rates) Call centre performance (connect rates, RPC/PTP, conversion to payments) Recovery tracking for pre-write-off and post-charge-off portfolios Ensure automation, accuracy, and timeliness of reporting Portfolio Monitoring Track bucket-level performance (1–30, 31–60, 61–90, 90+) Analyze roll rates, flow-through, bounce trends, and resolution rates Monitor daily DRR (Daily Resolution Rate) vs targets Identify high-risk segments and early warning signals for slippage Analytical Support & Modeling Support development of: Propensity to pay models Segmentation for prioritization (value • risk • contactability) Early-stage risk indicators for delinquency prevention Perform cohort, vintage, and segmentation analysis to optimize strategies Channel Optimization Evaluate and compare channel efficiency (field vs digital vs call centre) Track cost vs recovery and productivity metrics Support account allocation strategies based on: Customer segment Ticket size Delinquency stage Recommend treatment strategies (digital-first, call-first, field escalation) Stakeholder Collaboration Work closely with collections teams, dialer teams, digital campaigns, and risk teams Provide actionable insights for daily ops reviews Support leadership with analytics for strategy decisions and performance reviews Skills & Tools SQL (mandatory), Python (preferred) Power BI / Tableau Experience with: Dialer systems Digital communication platforms (SMS, WhatsApp, email engines) Collection platforms / LMS Strong analytical, problem-solving, and business communication skills Success Metrics Accuracy and timeliness of MIS and dashboards Improvement in DRR and resolution rates across buckets Reduction in roll-forward / flow to higher delinquency buckets Increased digital and call centre recovery contribution Improved contactability and conversion rates Adoption of dashboards by operations teams EDUCATION / EXPERIENCE 5 to 7 years of experience in analytics, preferably in unsecured lending collections Strong exposure to high-volume, high velocity collections environments Bachelor’s/Master’s in Statistics, Data Science, Mathematics, Engineering, or related field Nature of Experience: 5+ Years Experience