Automation and Continuous Improvement Associate

Automation & Continuous Improvement - Associate Make your mark modernizing regulated operations with smart automation, strong controls, and clear career growth in a team that values Diversity, Inclusion & Opportunity. As a Continuous Improvement and Operations Support Associate within Regulatory Event and Compliance Operations, you will help reimagine processes and deliver scalable automation and testing solutions. You will validate new applications, enhancements, automations, and artificial intelligence and machine learning-enabled solutions before production deployment. You will partner across functions to deliver measurable efficiency gains, stronger controls, and improved customer and employee experiences. Job Responsibilities: Build scalable automation solutions using Python, Alteryx, Power Automate, and approved internal automation and artificial intelligence tools Assess solution options using a pragmatic framework (impact, risk, control strength, scalability, run cost, time-to-value) and recommend sustainable approaches Implement solutions in line with enterprise standards for documentation, testing, change management, communications, monitoring, auditability, and resiliency Deliver measurable financial impact by improving efficiency, strengthening controls, and enhancing customer and employee experiences Prioritize multiple initiatives in parallel based on business value, deadlines, risks and impacts, and stakeholder needs Automate end-to-end user acceptance testing assets and execution, including requirements review, test scenarios, scripts, test data, evidence capture, and defect logging Define clear acceptance criteria and delivery plans, breaking work into milestones with explicit dependencies, risks, and mitigations Communicate crisp, regular status updates with measurable progress and escalate early when timelines or scope are at risk Balance a quick-to-market mindset with quality to deliver within agreed timelines Standardize repeatable ways of working (intake templates, testing approaches, reusable automation modules) to improve efficiency, quality, and consistency Collaborate with Product, Technology, Legal, Regulatory, and Compliance and Controls partners to deliver high-quality solutions and build strong relationships Required qualifications, skills, and capabilities: Demonstrate 3+ years of end-to-end automation experience in business transformation and user acceptance testing Maintain and improve automated test frameworks using Cucumber and Gherkin with Python Apply expert proficiency in Python, Alteryx, Power Automate, and other low-code automation tools Use Jira and Agile methodologies to plan, track, and deliver work Exhibit strong analytical, problem-solving, data-driven decision-making, and collaboration skills Preferred qualifications, skills, and capabilities: Apply practical experience using artificial intelligence and machine learning in automation, including familiarity with tool-using agents, orchestration, guardrails, evaluation, and human-in-the-loop patterns Demonstrate awareness of internal artificial intelligence governance and guardrails (for internal candidates) Leverage large language model-assisted development workflows and approved tools, including familiarity with internal agent development capabilities Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Experience Level Mid Level