Position: Account Assistant - Payment Follow-Up & Billing
Department: Finance / Accounting
Reports to: Accounting Manager / Accounts Receivable Supervisor
Idenitive Infotech is IT Hardware & Software Selling Company. Mainly Work as Lenovo Brand's Consumer Products (Laptop/Desktop/Accessories) Regional Distributor for Mumbai reason.
We are seeking a highly organized, detail-oriented, and proactive Account Assistant to join our finance team. The primary focus of this role is to manage the end-to-end billing process and ensure the timely collection of accounts receivable. The ideal candidate will be an excellent communicator, possess a strong sense of urgency, and be skilled at maintaining positive customer relationships while safeguarding company revenue.
Billing & Invoicing:
Prepare, verify, and issue accurate invoices and account statements to customers in a timely manner.
Ensure all invoices are correctly calculated, including taxes, discounts, and other line items as per client agreements.
Manage the entire billing cycle for a portfolio of clients, including recurring billing, one-time charges, and credit memos.
Maintain and update customer billing information and records in the accounting system.
Investigate and resolve billing discrepancies and customer inquiries in a professional manner.
Payment Follow-Up & Collections:
Proactively monitor accounts receivable aging reports to identify and action overdue payments.
Execute a structured collections process, including sending payment reminders, making phone calls, and following up via email.
Contact customers with overdue accounts to negotiate payment plans and secure payment dates.
Maintain accurate and detailed records of all collection activities and customer communications in the system.
Identify reasons for non-payment and collaborate with internal teams (e.g., Sales, Customer Service) to resolve issues (e.g., service disputes, delivery problems).
Reporting & Administration:
Process and apply customer payments accurately to the correct invoices.
Prepare weekly and monthly reports on billing status, accounts receivable aging, and collection performance.
Assist in month-end closing activities related to accounts receivable.
Reconcile customer accounts and resolve any irregularities.
Contribute to the improvement of billing and collection processes.
Required:
Proven experience (1-2 years) in an accounting, billing, or collections role.
High school diploma or equivalent; Associate's or Bachelor's degree in Accounting, Finance, or related field is a plus.
Proficiency in accounting software (e.g., QuickBooks, Xero, Sage, NetSuite) and MS Office, particularly Excel (PivotTables, VLOOKUPs).
Exceptional attention to detail and a high degree of accuracy.
Strong written and verbal communication skills, with the ability to interact professionally and empathetically with customers.
Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
Preferred:
Understanding of basic accounting principles and the accounts receivable process.
Demonstrated ability to handle difficult conversations with tact and diplomacy.
Patient, persistent, and results-oriented mindset.
Experience with a CRM system.
Proactive: Doesn’t wait for payments to become severely overdue; takes initiative.
Resilient: Able to handle rejection and maintain a positive attitude.
Problem-Solver: Identifies the root cause of payment delays and works to resolve them.
Ethical: Handles sensitive financial information with integrity and confidentiality.
Team Player: Collaborates effectively with other departments to resolve customer issues.
This is typically an office-based or remote/hybrid role during standard business hours.
The role is primarily computer-based and requires prolonged periods of sitting and concentration.