Security Program Manager - Cybersecurity Services

Associate Principal - Program & Project Management Job Description Security Program Manager Cyber Security Services Role Purpose The Security Program Manager will be accountable for endtoend service delivery operational excellence customer satisfaction resource management financial governance and continuous service improvement across the cybersecurity portfolio for client The role requires strong leadership capabilities combined with broad cybersecurity domain expertise to manage global service teams and ensure delivery commitments are consistently achieved Key Responsibilities Service Delivery Leadership Own endtoend delivery of cybersecurity managed services Ensure all SLAs KPIs OLAs and contractual commitments are achieved Lead service governance with customer stakeholders and internal leadership Drive operational excellence standardization automation and continual service improvements Manage escalations major incidents problem management and risk mitigation activities Establish delivery roadmaps and execute transformation initiatives Program Governance Management Act as the primary delivery leader for cybersecurity Conduct weekly monthly quarterly and executive governance reviews Drive service review meetings and provide strategic recommendations Ensure audit readiness compliance adherence and reporting accuracy Own CSI plans and ensure delivery of committed improvements Financial Management PL Ownership Manage portfolio financial health including oRevenue oCost oGross Margin oEBIT oResource Utilization oProductivity Improvements Drive margin improvement initiatives Forecast revenue resource demand and operational costs Support contract renewals change requests and commercial discussions Resource Team Management Lead multidisciplinary cybersecurity teams Manage capacity planning and workforce strategy Drive hiring onboarding succession planning and retention initiatives Develop future leaders and technical SMEs Ensure appropriate skill alignment to meet service demands Customer Relationship Management Build trusted relationships with customer leadership Act as the escalation point for delivery and operational concerns Identify opportunities for service expansion and value creation Drive customer satisfaction and business growth Technical Knowledge Required The candidate should possess strong working knowledge across the following cybersecurity domains Vulnerability Management Vulnerability Assessment Programs RiskBased Remediation Vulnerability Governance Compliance Reporting Microsoft Security Stack Microsoft Defender for Endpoint EDR Microsoft Defender XDR Microsoft Defender for Identity Microsoft Defender for Office 365 Microsoft Sentinel Email Security Exchange Online Protection EOP Email Threat Protection AntiPhishing AntiSpam Secure Mail Gateway Concepts Microsoft Purview Information Protection Data Loss Prevention DLP Insider Risk Management Records Management Compliance Management Identity Access Management Okta CyberArk Microsoft Entra ID Active Directory SSO MFA Conditional Access Privileged Access Management PAM SIEM SOC Technologies Microsoft Sentinel Splunk Log Analytics Threat Monitoring Incident Response Security Use Cases Cloud Lifecycle Management CLM Governance and operational management of cloud security controls Security compliance and configuration management Cloud security operations and continuous improvement Leadership Competencies Strategic Thinking Executive Stakeholder Management Financial Acumen Program Management Risk Management Vendor Management Negotiation and Influencing Skills Decision Making Under Pressure Team Leadership and Mentoring Desired Experience 1418 years of IT and Cybersecurity experience 10 years managing largescale managed security service portfolios Proven ownership of PL and delivery governance Experience managing globally distributed teams Strong customerfacing and executive communication skills Experience leading managed services for large enterprise customers Success Measures SLAKPI Achievement Customer Satisfaction CSAT EBIT Improvement Revenue Growth Resource Utilization Reduction in Operational Risks Successful Delivery of Service Improvements Team Engagement and Retention