Required Field Officer Advancements
Strong leadership and team management.
Daily site inspection and surprise visits.
Ensure 100% attendance and proper deployment of guards.
Resolve client complaints within 24 hours.
Train guards on SOPs, emergency response, and discipline.
Maintain proper documentation (attendance, incident reports, visitor registers).
Ensure all guards are in complete uniform with ID cards.
Verify that all posts follow company SOPs.
Maintain regular communication with clients and submit feedback.
Use mobile apps/WhatsApp for real-time reporting with photos..
Improve client satisfaction and retain existing contracts.
Reduce absenteeism and staff turnover.
Identify new business opportunities and report leads.
Submit daily, weekly, and monthly performance reports to management.
Key Performance Indicators (KPIs):
100% site visits as per schedule.
Zero unattended security posts.
Client complaints resolved within 24 hours.
Monthly guard training completed.
Timely submission of all reports.
High client satisfaction.
Zero major security lapses