⁕ Oversee deployment of security guards and supervisors across designated sites.
⁕ Ensure adherence to duty rosters, attendance, and punctuality of staff.
⁕ Conduct surprise checks and site visits to ensure operational discipline.
⁕ Monitor compliance with Standard Operating Procedures (SOPs).
⁕ Serve as the main point of contact for clients in the area.
⁕ Handle client feedback, complaints, and resolve issues promptly.
⁕ Conduct regular review meetings with clients to ensure satisfaction.
⁕ Prepare and share reports as required by clients.
⁕ Recruit, train, and deploy security personnel as per site requirements.
⁕ Maintain records of personnel including documentation and police verification.
⁕ Motivate and counsel staff to improve performance and reduce attrition.
⁕ Implement disciplinary actions when necessary.
⁕ Maintain proper records of attendance, duty hours, and overtime.
⁕ Ensure timely submission of billing-related documents like duty slips and attendance sheets.
⁕ Coordinate with the accounts department for payroll and invoicing.
⁕ Monitor expenses within the allocated area and reduce operational wastage.
⁕ Ensure compliance with labor laws, ESI, PF, and other statutory requirements.
⁕ Maintain updated documentation for audits and inspections.
⁕ Ensure safety standards and emergency response protocols are followed.
⁕ Identify potential clients and support the business development team.
⁕ Assist in preparing proposals and attending client meetings.
⁕ Provide feedback on competitor activities and market trends.