Property Manager

Key Responsibilities

• Resident Communication: Handle a large volume of inbound and outbound communication (phone, email, in-person) from current and prospective residents in a professional and empathetic manner.

• Issue Resolution: Promptly and effectively address resident concerns and complaints, such as billing issues, amenity access, or general service inquiries, providing appropriate solutions and alternatives within established timeframes.

• Maintenance Coordination: Coordinate and log maintenance requests, liaising with the maintenance team and external vendors to ensure timely and complete resolution. Follow up with residents to confirm satisfaction.

• Account and Record Management: Maintain accurate and detailed records of all resident interactions, transactions, and complaints in the property management software or CRM system.

• Property Information: Provide accurate and comprehensive information about property rules, amenities (e.g., gym, pool, community hall bookings), services, and community policies.

• Administrative Support: Assist with administrative tasks such as processing rent payments, generating receipts, assisting with lease renewals, and managing move-in/move-out documentation.

• Escalation: Identify and escalate complex or unresolved issues to the Property Manager or other appropriate departments when necessary.

• Community Engagement: Foster a positive community atmosphere by interacting with residents and supporting community initiatives or events. 

Qualifications and Skills

• Experience: Proven experience in a customer-facing role, preferably within property management, real estate, or a similar customer service environment.

• Communication: Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with a diverse range of individuals.

• Problem-Solving: Strong problem-solving abilities and a calm, patient demeanor for handling difficult or stressful situations and de-escalating conflicts.

• Technical Proficiency: Competence in using property management software (e.g., AppFolio, Buildium) and Microsoft Office Suite (Word, Excel, Outlook).

• Organization: Strong organizational and time-management skills, with the ability to multitask and prioritize effectively in a fast-paced environment.

• Interpersonal Skills: An empathetic, customer-focused attitude and a passion for helping others achieve a seamless living experience.

• Education: A high school diploma or equivalent is required; a relevant degree or certification in customer service or property management is a plus.

• It is a Full Time Security Guard job for candidates with 2 - 6 years of experience.

More about this Property Manager job

1. What is the eligibility criteria to apply for this Property Manager job?
   Ans: The candidate should be Diploma and above and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹40000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Property Manager job?
   Ans: This Property Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Property Manager job?
   Ans: No, there is no fee applicable for applying this Property Manager job and during the employment with the company, i.e., Ultra Facility Management Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Property Manager role?
   Ans: There is an immediate opening of 1 Property Manager at Ultra Facility Management Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Security Guard job.
8. What are the timings of this Property Manager job?
   Ans: This Property Manager job has Day Shift.