Position – Relocation Consultant
JOB DESCRIPTION
Client communication
Reply to clients’ queries via email /phone in a timely and orderly fashion.
Ensure compliance & regulations of policies with all RMC/ Clients companies
Coordinating with various departments & external vendors. Prepare itineraries with vendors.
Make appointments with various schools, hospitals, clubs, etc for the clients.
Monitor, track and report the entire program until closure.
Timely follow-up with the clients/vendors on emails/calls
Prepare daily and weekly reports.
Maintain internal MIS and Trackers
Conduct Programs
Conduct Mobility Operations
Execute delivery of all relocation services, including; relocation policy counseling, Move management – City orientation, home search, School search assistance, temporary accommodation, immigration & household goods transportation. Responsible for delivery of services in accordance with IOS service policy. Identify and implement process and suggest improvements related to relocation service delivery
Ensure compliance & regulations of policies and processes of all RMC/ Clients companies.
Act as a point of escalation and resolution of issues that arise on a case by case basis Serve as a single point of accountability for the day to day operations - coordinating with the IOS team and ensuring client satisfaction.
Achieve operational targets
Optimize costs and contribute in driving revenue