Fraud Analyst - Global Business Services

GBS Fraud Analyst Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: GBS Fraud Analyst - Grade 8 Night shifts (5 days’ working) – 6.00 pm to 3.00 am IST. JOB DESCRIPTION Summary: The GBS Fraud Analyst supports the Corporate Fraud Mitigation Team as the central contact for the field to request assistance in the mitigation of fraudulent situations. He/She coordinates solutions across required groups (Corporate Security, GBS, Operations, BD, etc.). The GBS Fraud Analyst educates the field and customers on appropriate processes that supports fraud prevention and performs various tasks within the department as it relates to implementation and communication of fraud related applications. Responsibilities and Duties: Monitors, measures, and communicates fraud exposure, and potential risks to minimize fraud. Reviewing, responding and taking action on customer inquiries for Fraud. Monitors and investigates suspicious use of UPS products, processes, and services. Assess registration for suspicious fraudulent activity including cancelling user IDs, approving adjustments and other credit activities to prevent additional losses. Work with all levels of management, both internal and external toward resolution. Interface with customers. Documents and communicates customer needs and frustrations, as related to implementation of UPS fraud solutions. Knowledge and Skills: Strong proficiency in English—both written and spoken—as well as a solid understanding of the language is essential, since handling incoming and outgoing calls is a mandatory part of daily responsibilities. 2+ years of Customer Service, Credit Collection or Billing experience – Preferred. Understanding of general finance and accounting practices: Billing, A/R, customer profile software applications etc. Fraud related investigation and conflict management skills is an advantage. Good analytical skills with an aptitude for problem solving. Attention to detail. Effective listening and communication skills. Good customer relationship skills. Knowledge of general operational processes and systems: IVP, On Demand, QWS. Understanding of the pickup and delivery process. Ability to manage conflict with customers and fraudsters. Proficient knowledge and use of Microsoft applications (Access, Excel, Word, etc.). Effective time management skills, flexibility and ability to adapt to change. Self-starter with ability to multitask and work independently under pressure. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Experience Level Mid Level