CCTV Executive

Key Responsibilities

1. CCTV Monitoring & Store Surveillance

• Monitor live CCTV footage across assigned retail stores.

• Maintain continuous surveillance of critical areas such as:

  • Store entrances and exits

  • Cash counters

  • Customer areas

  • Product display areas

  • High-value product sections

  • Stockrooms and warehouses

  • Service/repair counters

  • Employee entry/exit areas

• Identify suspicious customer or employee behaviour and immediately escalate concerns.

• Monitor store opening and closing activities through CCTV.

2. Loss Prevention & Shrinkage Control

• Identify potential cases of shoplifting, pilferage, internal theft, product manipulation, and inventory shrinkage.

• Monitor movement of high-value products and identify unusual handling or removal.

• Identify suspicious patterns involving employees, customers, vendors, delivery personnel, or third parties.

• Support the Loss Prevention team in reducing retail shrinkage through proactive surveillance.

• Monitor adherence to product movement and stock-handling procedures.

3. Cash & POS Monitoring

• Monitor cash counter activities through CCTV.

• Identify unusual cash-handling practices, unauthorized transactions, or process deviations.

• Monitor POS activities where CCTV visibility permits.

• Identify instances of unauthorized access to cash counters or cash storage areas.

• Escalate suspected cash-related irregularities to the concerned manager.

4. Employee Compliance Monitoring

• Monitor employee adherence to store SOPs through CCTV.

• Identify unauthorized activities, negligence, prolonged idle time, improper customer handling, or policy violations.

• Monitor employee movement in restricted areas.

• Identify unauthorized product handling or removal.

• Provide factual CCTV observations to management during employee-related investigations.

5. Incident Investigation

• Review recorded CCTV footage related to:

  • Customer complaints

  • Product loss

  • Theft incidents

  • Cash discrepancies

  • Inventory mismatches

  • Employee misconduct

  • Customer/employee disputes

  • Property damage

• Retrieve and preserve relevant footage for investigation.

• Prepare clear incident reports with date, time, store location, persons involved, observations, and footage reference.

• Maintain confidentiality of all investigation-related information.

6. Store Operations Monitoring

• Monitor compliance with key retail SOPs through CCTV.

• Identify operational gaps that may lead to revenue loss, customer complaints, or security risks.

• Monitor vendor, delivery, and third-party movements where applicable.

• Report recurring process violations to the Retail Operations/Loss Prevention team.

7. Multi-Store Surveillance & Reporting

• Monitor CCTV systems across multiple retail locations from a central surveillance/control room, where applicable.

• Maintain daily surveillance logs.

• Prepare daily/weekly/monthly reports covering:

  • Incidents identified

  • Theft/shrinkage cases

  • SOP violations

  • Cash-related observations

  • Employee-related observations

  • Store-wise exceptions

• Track open incidents until closure.

8. CCTV System & Escalation

• Ensure CCTV cameras are operational and properly positioned.

• Report camera downtime, blind spots, recording failures, or technical issues immediately.

• Coordinate with IT/technical teams for CCTV-related issues.

• Maintain appropriate access control over CCTV recordings and surveillance systems.

• It is a Full Time Security Guard job for candidates with 0 - 1 years of experience.