Voice Process Executive

We are looking for a Voice Process Executive to join our team at Prestige Recruiters (opc) Private Limited. The role offers ₹17000 - ₹22000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Important Note:
Candidates must have strong communication skills in English (spoken and basic written). The ability to clearly understand customer requirements, communicate confidently, and respond professionally is mandatory for this role. Applicants should be comfortable engaging with customers over calls and effectively handling questions, objections, and conversations.

Contact Us / How to Apply:

Please send your updated resume to: hr@prestigerecruiters.org

+91 124-4533269 ,+91-8924917152, & +91- 9311974436

Connect with us:

LinkedIn:https://tinyurl.com/prestigerecruiters03

Instagram: https://tinyurl.com/Prestigerecruiters

Visit our website for more details: www.prestigerecruiters.org

• It is a Full Time Sales / Business Development job for candidates with 0 - 2 years of experience.