A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
16,000 - 22,000 /month*
Web Solution
Sector V - Salt Lake, Kolkata
₹2,000 incentives included
6 - 36 months Experience in Sales / Business Development
Full Time
Support Executive
📍 Location: Salt Lake Sector V, Kolkata (Work From Office)
💼 Openings: 4 Positions
💰 Salary: Up to ₹20,000 In-Hand (Based on last drawn) + Incentives
🕒 Shift: 11:00 AM – 7:00 PM | Mon–Sat (Sunday Fixed Off)
🎓 Experience: 1–2 Years in Voice Process / Technical Support / BPO
🎤 Interview: Walk-in / Face-to-Face | 11:30 AM – 2:00 PM
⚡ Immediate Joiners Preferred
Key Responsibilities
Voice Support & Resolution: Handle incoming customer calls, troubleshoot technical issues, and provide accurate solutions.
Customer Retention: Maintain high FCR and ensure customer satisfaction.
Upselling & Cross-Selling: Identify customer needs and promote relevant products/services through upselling and cross-selling.
CRM & Record Management: Maintain accurate call details, customer queries, and ticket status in CRM/Excel.
Qualification & Skills
1–2 years of experience in Voice Process, Technical Support, or Customer Care.
Experience in Upselling/Cross-Selling preferred. Candidates should understand the concepts and know how to effectively upsell and cross-sell.
Strong issue resolution and customer-handling skills.
Excellent verbal communication in English, Hindi & Bengali.
Minimum Qualification: Graduate.
