Voice & Non-Voice Customer Support Executive

Mecwin Job Description for Customer Support Executive:

Company Overview:

Mecwin Technologies India Pvt. Ltd., under the leadership of Dr. Shiva Kumar H M and Mrs.

Asharani S S, specializes in providing Solar Pumps and EV Motors for both national and

international organizations. With a proven track record of facilitating Solutions and leading electric

two-wheeler companies, Mecwin is committed to educating the market on the benefits of

renewable energy.

Job Description: Customer Support Executive

Experience: 1-3 Years

Location: Yeshwanthpur, Bengaluru

About the Role:

We’re looking for a Customer Care Executive (Female) who can do more than just pick up calls -

someone who can turn every conversation into an opportunity to build relationships and drive

results. Whether it’s a farmer seeking reliable solutions or a distributor exploring new possibilities,

you’ll be the friendly voice of Mecwin that makes their journey smoother.

This role includes inbound calls, outbound follow-ups, handling customer queries, addressing

complaints, and assisting in lead conversions. If you’re a patient listener, a confident

communicator, and a natural at turning conversations into sales, we’d love to have you on our

team!

Key Responsibilities

 Handle inbound calls and WhatsApp queries from farmers, distributors, and customers

regarding Mecwin’s solar pump products and services.

 Make outbound calls to follow up on leads, nurture customer interest, and drive

conversions.

 Address and resolve customer queries and complaints with empathy, professionalism,

and care.

 Provide accurate information about products, pricing, and distributor programs.

Record and organize customer details, call logs, and lead data in Excel or CRM (training

provided).

 Support the sales and distributor team by sharing qualified leads and insights.

 Prepare daily activity reports to track calls, follow-ups, and leads status.

Required Skills & Qualifications

 Minimum 1 year of experience in customer service or telesales.

 Fluent in English and Hindi (spoken and written).

 Excellent communication and persuasive selling skills.

 Ability to listen patiently, solve problems, and handle objections with confidence.

 Basic computer knowledge (MS Excel, Google Sheets, CRM tools).

Preferred Qualification

 12th Pass / Graduate in any stream.

 Prior experience in a product-based or sales-driven environment.

Other Details:

 Salary: Competitive Package

 Working Days: Monday to Saturday

 Timings: 9AM to 6PM

 Contact for Application: +91 96064 85939

This is a recurring opportunity, and we believe you could be an ideal fit for this role. If you are

interested in discussing this further, please feel free to reach out to us at hr@mecwinindia.com and

ea@mecwinindia.com. For your reference, we have attached our company profile, and you can

also visit our official website: www.mecwinindia.com.

Best Regards,

HR Team

• It is a Full Time Sales / Business Development job for candidates with 0 - 2 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

1. What is the eligibility criteria to apply for this Voice & Non-Voice Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Voice & Non-Voice Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Voice & Non-Voice Customer Support Executive job and during the employment with the company, i.e., Mecwin Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice & Non-Voice Customer Support Executive role?
   Ans: There is an immediate opening of 2 Voice & Non-Voice Customer Support Executive at Mecwin Technologies Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job has 09:00 AM - 06:00 PM timing.