Virtual Relationship Manager

Key Responsibilities:

To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.

Customer Engagement

Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.

• Call handling as per defined standards.

• Accurate resolution for customer queries.

• Promoting Digital Banking services for a superior customer service experience.

• Profiling of customers in order to aid right cross-servicing of Bank products

• Accurate logging and resolution of complaints.

• Attrition control of customers.

• Regular interactions with the customers and proactively assessing customer needs.

• Ensure portfolio quality of relationship while racing considering eligibility.

• Monitor large amount movements and account closure from the deposit accounts.

• Ensure retention of customers

• Achievement of portfolio parameters

• Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales

• Right, cross-sell of products basis profiling and engagement.

• Penetration of products across groups.

• Sales across all product segments-TPP, Assets, Cards etc.

• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.

• Ensure accurate and timely submission of financial transactions. & requests.

• Adherence to set processes of updating customer interactions in CRM next.

Requirements:

• Educational Qualifications: Graduate

• Key Skills(examples listed below)

• Basic Banking

• Communication

• Minimum experience in years - 2-3 yrs. preferable.

• Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)

Skills & Requirements

Required Skills

Excel

Sales

Outbound

Preferred Skills

sales

Experience

0 - 3 years

Education

Graduation (10 + 2 + 3)

Age Range

18 - 30 years

Languages Required

English, Tamil, Kannada, Hindi

• It is a Full Time Sales / Business Development job for candidates with 6 months - 3 years of experience.

More about this Virtual Relationship Manager job

1. What is the eligibility criteria to apply for this Virtual Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Virtual Relationship Manager job?
   Ans: This Virtual Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Virtual Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Virtual Relationship Manager job and during the employment with the company, i.e., Victa Earlyjobs Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Virtual Relationship Manager role?
   Ans: There is an immediate opening of 50 Virtual Relationship Manager at Victa Earlyjobs Technologies Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Virtual Relationship Manager job?
   Ans: This Virtual Relationship Manager job has 09:00 AM - 06:00 PM timing.