Travel Sales Executive

Job Title: Senior Operations Executive

Department: Operations

Industry: Destination Management Company – B2B Travel Sector

Position Level: Senior Executive (Operational Accountability Role)

Reporting To: Operations Manager / Head of Operations

Employment Type: Full-Time (6 Months Probation | Performance-Based Continuation)

Working Days: 6 Days a Week (As per company policy)

Additional Requirement: Extended working hours as per operational demands

Role Objective

The Senior Operations Executive will be responsible for the accurate, timely and error-free execution of travel operations, including reservations, itinerary creation, vendor coordination, documentation control, and ground support.

The role demands strict adherence to SOPs, compliance standards, and service quality benchmarks, ensuring seamless end-to-end execution of B2B travel movements.

Primary Duties & Responsibilities

Execute complete operational workflow including hotel bookings, transportation, tours, guides, visas, activities and logistics for FIT / GIT / MICE movements.

Ensure 100% accuracy in itinerary planning, costing, confirmations, reservation records and invoicing.

Maintain compliance with all operational SOPs, internal checklists, vendor documentation and approval protocols.

Maintain written proof and trackable records for all bookings, approvals, amendments and support cases.

Coordinate seamlessly with suppliers, international offices and clients to ensure timely confirmations, service delivery and issue resolution.

Prepare error-free itinerary handovers, travel documents, service vouchers and vendor instructions.

Manage client & vendor escalations, service gaps and complaints within defined turnaround timelines.

Maintain operational reports including booking pipeline, risk alerts and deviations in prescribed formats without delay.

Maintain confidentiality of commercial data, pricing sheets, supplier contracts, and internal documentation.

Demonstrate strong operational discipline including punctuality, attendance and response timelines.

Mandatory Skill Requirements & Competency Standards

Minimum 4–7 years of experience in DMC Operations / International B2B Travel Operations.

Experience working with outbound destinations preferred (Azerbaijan / Georgia / Uzbekistan / Kazakhstan or similar).

Strong vendor negotiation & operational problem-solving skills.

Excellent email etiquette and proficiency in CRM / ERP operational handling.

Ability to work under pressure, multitask and manage strict deadlines.

High-accuracy execution with strong documentation discipline.

Strong communication skills in written and verbal English.

Qualification Criteria

Graduate / Post-Graduate in Tourism, Hospitality or Business Administration.

Specialized travel certification (IATA / UFTAA) preferred but not mandatory.

Performance Evaluation & KPIs

Measured Parameter Compliance Standard

Booking Accuracy & Timeliness 98% Service Accuracy

Documentation Quality Zero-Error Documentation

Complaint Resolution Within 24 Hours

SOP & Reporting Compliance 100% Mandatory

Vendor & Cost Efficiency Improved Profitability Benchmarks

Operational Discipline Punctuality, Reporting & Communication Standards

Non-Compliance & Disciplinary Consequences

Failure to meet operational responsibilities may result in:

Written warning / show-cause notice

Salary deduction for operational losses (as per policy)

Suspension / termination for negligence or service breach

Recovery of financial loss caused due to operational errors or mismanagement

Career Progression Path

Performance-based promotion to:

➡ Assistant Operations Manager

➡ Operations Manager

Compensation

💰 ₹25,000 – ₹50,000 per month (based on capability & experience)

HR NIDHI

7982782917

• It is a Full Time Sales / Business Development job for candidates with 3 - 6 years of experience.