Handle hotel bookings (domestic & international) based on client requirements.
Communicate with hotels and vendors to confirm availability, rates, and bookings.
Prepare booking vouchers and maintain accurate records in reservation systems.
Coordinate with the sales & operations team to ensure timely confirmations.
Resolve any issues related to check-in, cancellations, refunds, or amendments.
Maintain strong vendor relations and negotiate better rates and deals.
Track room inventory, booking status, and rate fluctuations.
Provide assistance to customers via phone/email with booking-related queries.
Keep updated with hotel policies, cancellation rules, and promotional offers.
Ensure 100% customer satisfaction with timely service and professional communication.