Trainer

Job Summary

We are looking for an experienced Sales Trainer who can train, coach, and continuously upskill our sales team to improve conversion, productivity, and product knowledge. The ideal candidate should have hands-on experience in call center sales training, process implementation, and performance improvement.

Key Responsibilities

Design and deliver sales training programs for new joiners and existing employees

Conduct product, process, and pitch training for SaaS-based solutions

Train advisors on call handling, objection management, negotiation, and closing techniques

Monitor live calls and provide real-time feedback and coaching

Identify performance gaps and implement corrective training plans

Prepare training materials, scripts, SOPs, FAQs, and assessments

Coordinate with operations, QA, and leadership teams to align training goals

Support employees under PIP (Performance Improvement Plan)

Track and report training effectiveness and post-training performance metrics

Required Skills & Qualifications

Proven experience as a Sales Trainer / Process Trainer (Call Center or Inside Sales preferred)

Strong understanding of sales funnels, KPIs, targets, and CRM systems

Excellent communication, presentation, and interpersonal skills

Ability to motivate, mentor, and discipline teams when required

Experience in SaaS, legal services, fintech, or B2B sales is a plus

Strong analytical and coaching mindset

Preferred Qualifications

Experience training teams of 20+ sales advisors

Knowledge of dialers, dispositions, QA frameworks, and performance metrics

Ability to create structured onboarding and refresher programs

What We Offer

Growth opportunity in a fast-scaling organization

Direct impact on revenue and team performance

Competitive salary + performance-based incentives

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.