Tour Consultant (Holiday Consultant)
Department: Sales & Operations
Reports To: Branch Manager / Director
Key Responsibilities
Handle customer inquiries via phone, WhatsApp, email, and walk-ins.
Understand customer requirements and suggest suitable domestic and international holiday packages.
Prepare customized tour itineraries and quotations.
Follow up with leads and convert inquiries into confirmed bookings.
Book hotels, flights, cruises, transfers, sightseeing, visas, and travel insurance.
Coordinate with suppliers and vendors to ensure smooth travel arrangements.
Maintain customer records and update the CRM system.
Achieve monthly sales and revenue targets.
Upsell premium services such as cruises, villas, destination weddings, forex, and travel insurance.
Resolve customer queries before, during, and after travel.
Collect customer feedback and encourage reviews and referrals.
Stay updated on new destinations, visa rules, airline offers, and travel trends.