Telesales

A Telesales Executive sells products/services over the phone, contacting potential and existing customers to meet sales targets, generate leads, and build relationships, requiring strong communication, negotiation, and persuasion skills to handle inbound/outbound calls, resolve issues, and maintain CRM records. Key duties include pitching products, upselling, processing orders, following sales scripts, and ensuring customer satisfaction, all while aiming to exceed daily/monthly sales goals. 

Key Responsibilities

• Make outbound calls to potential/existing customers and handle inbound inquiries.

• Present, explain, and sell company products/services, including upselling/cross-selling.

• Generate leads and identify customer needs.

• Achieve individual and team sales targets.

• Maintain accurate records of calls, sales, and customer interactions in CRM systems.

• Follow sales scripts and provide feedback on market trends.

• Build and maintain strong customer relationships for repeat business.

• Resolve customer complaints and issues professionally. 

Essential Skills & Qualifications

• Skills: Excellent communication, negotiation, persuasion, problem-solving, time management, and customer service skills.

• Traits: Customer-oriented, persistent, able to work under pressure, and good at following scripts.

• Knowledge: Deep product knowledge and understanding of industry trends.

• Experience: Previous experience in sales or a related field is often required. 

Role Context

• Works in a call center environment, often part of a larger sales team.

• Can specialize in inbound (receiving calls) or outbound (making calls) sales.

• Plays a crucial role in driving company revenue and growth

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.