Telesales Executive

Job Title: Tele Sales Executive

Department: Sales

Reporting To: Sales Manager / Team Leader

Location: Mumbai

Employment Type: Full-time

Job Summary: We are looking for an enthusiastic and target-driven Tele Sales Executive to connect with potential customers, explain company products/services, and generate sales through outbound and inbound calling. The role requires strong communication skills, follow-up ability, customer handling, and conversion-focused selling. The ideal candidate should be confident in building customer relationships and achieving sales targets consistently.

Key Responsibilities:

1. Sales & Lead Conversion

• Make outbound calls to prospective customers and explain products/services

• Handle inbound sales inquiries and convert leads into customers

• Understand customer requirements and recommend suitable solutions

• Achieve daily, weekly, and monthly sales targets

2. Customer Relationship Management

• Maintain regular follow-ups with interested leads

• Build and maintain positive customer relationships

• Resolve basic customer queries and objections professionally

• Maintain proper call records and customer database updates

3. Coordination & Reporting

• Update CRM/software with customer interaction details

• Coordinate with operations/support teams for smooth customer on boarding

• Prepare daily call reports and sales performance updates

• Share market/customer feedback with the management team

4. Process & Compliance

• Follow company sales scripts and communication standards

• Ensure professional and ethical communication with customers

• Maintain confidentiality of customer and company information

Required Skills & Competencies

• Excellent verbal communication and persuasion skills

• Strong negotiation and objection-handling ability

• Target-oriented and self-motivated attitude

• Basic computer knowledge and CRM handling skills

• Ability to work under pressure and meet deadlines

Qualifications & Experience

• Graduate / Undergraduate (depending on company requirement)

• 3 years of experience in telesales, tele calling, or customer support preferred

Benefits:

• Flexible schedule

• Paid sick time

• Provident Fund (optional)

Experience:

• Sales: 3 years (Preferred)

Location:

• Mumbai, Maharashtra (Mumbai) (Preferred)

• It is a Full Time Sales / Business Development job for candidates with 3 - 4 years of experience.