Telecalling Team Leader

Job Title: Team Leader

Company: Fintalk Solutions LLP

Location: RC Plaza, Kirari Suleman Nagar, Delhi

Working Days: Monday to Saturday

Working Hours: 10:00 AM to 7:00 PM

Job Description We are seeking a dynamic and experienced Team Leader to join our growing finance company. The ideal candidate will be responsible for leading a team of professionals, managing daily operations, and ensuring high performance within the team. The position requires strong leadership abilities, problem-solving skills, and a commitment to achieving business goals in a fast-paced environment.

Key Responsibilities:

• Team Management: Lead and supervise a team of employees, ensuring alignment with company goals and expectations.

• Performance Monitoring: Set clear performance objectives for team members and monitor progress. Conduct regular performance reviews and provide feedback for improvement.

• Training & Development: Coach and mentor team members to enhance their skills and career growth. Organize training sessions and workshops.

• Client Interaction: Handle customer queries and ensure timely resolution of issues. Build and maintain strong client relationships.

• Reporting: Prepare and present daily/weekly/monthly reports to senior management regarding team performance, client satisfaction, and operational metrics.

• Problem Solving: Address any internal or external challenges that the team faces, ensuring minimal disruption to operations.

• Process Improvement: Continuously assess and improve processes to enhance team efficiency and client service delivery.

Key Requirements:

Experience: Minimum 2-3 years of experience in a supervisory or team leader role, preferably in the finance or customer service industry.

• Leadership Skills: Proven ability to lead and motivate a team, managing diverse personalities and skill sets.

• Communication: Strong verbal and written communication skills with the ability to effectively interact with clients and internal stakeholders.

• Problem-Solving: Quick thinker with the ability to resolve issues under pressure and meet deadlines.

• Organizational Skills: Ability to multitask and prioritize effectively in a fast-paced environment.

• Educational Qualification: Graduation in any field; a background in finance or business is a plus. Preferred Skills: • Experience in managing teams in a financial environment.

• Strong understanding of finance industry operations and customer service practices.

• Proficient in Microsoft Office (Excel, Word, PowerPoint).

Benefits:

• Competitive salary package of up to ₹20,000 per month.

• Opportunity for growth and advancement within the company.

• A dynamic and supportive work environment.

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹23000 per month + Incentives that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., Talent Vibe Consultancy.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 2 Telecalling Team Leader at Talent Vibe Consultancy
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has 10:00 AM - 07:00 PM timing.