Telecalling Team Leader

1. Daily Team Briefing

• Conduct morning huddles to:

  • Review daily targets & priorities

  • Share updates on products, offers, or process changes

  • Motivate team with key performance insights

2. Lead Management

• Monitor lead distribution for fairness & efficiency

• Ensure timely allocation of fresh leads

• Track status of follow-ups and callbacks

3. Performance Monitoring

• Review call logs, CRM entries, and conversions

• Track key metrics:

  • Call volumes

  • Lead-to-application ratio

  • TAT (Turnaround Time)

  • Quality of pitch

• Share individual feedback regularly

4. Quality Assurance

• Audit a sample of daily calls

• Ensure adherence to script, compliance, and soft skills

• Identify training needs and performance gaps

5. Training & Development

• Conduct refreshers on:

  • Loan product features

  • Objection handling

  • CRM usage & data accuracy

• Mentor new joiners and under performers

6. Escalation Handling

• Resolve escalated queries from customers

• Coordinate with credit, operations, and sales teams for fast resolution

7. Reporting

• Submit daily/weekly performance reports to higher management

• Highlight challenges, opportunities, and key achievements

8. Compliance & Discipline

• Ensure adherence to DND and telecalling guidelines

• Maintain data privacy and team discipline

• Take corrective action in case of non-compliance

• It is a Full Time Sales / Business Development job for candidates with 0 - 6+ years Experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹22500 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., Aim Financial Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 10 Telecalling Team Leader at Aim Financial Solutions
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has 09:30 AM - 06:30 PM timing.