Telecalling Executive

Job Title: Back-End Operations Coordinator / Telecaller

Location: Goregaon East (On-site)

Employment Type: Full-Time

Salary: ₹20,000 – ₹25,000 per month

Experience Required: 2–3 Years

Preferred Candidate: Female

About the Role

We are looking for a proactive and customer-focused Back-End Operation Coordinator to join our team. The ideal candidate will be responsible for managing customer inquiries, following up on leads, coordinating with internal teams, and supporting day-to-day operational activities.

This role combines customer interaction, sales coordination, and backend operations. The candidate will play a key role in converting leads into customers while ensuring a smooth and professional customer experience throughout the sales process.

Key Responsibilities

Sales Coordination & Lead Management

- Contact and follow up with leads generated through marketing campaigns and other channels.

- Understand customer requirements and provide relevant information about products and services.

- Converting leads into successful sales opportunities.

- Maintain regular communication with prospects and customers.

- Track lead status and update records in CRM systems or internal databases.

- Achieve assigned sales conversion and follow-up targets.

Customer Care & Relationship Management

- Handle customer inquiries via phone, WhatsApp, email, and other communication channels.

- Resolve customer concerns and coordinate with relevant departments when required.

- Ensure timely responses and professional customer service.

- Build and maintain strong customer relationships.

- Conduct post-sales follow-ups to ensure customer satisfaction.

Back-End Operations

- Maintain customer records, sales reports, and operational documentation.

- Coordinate with internal teams for order processing, service delivery, and customer onboarding.

- Assist in preparing daily, weekly, and monthly reports.

- Manage administrative and operational tasks related to customer handling and sales processes.

- Ensure data accuracy and proper record management.

Required Skills

- 2–3 years of experience in Tele-calling, Customer Service, Customer Care, Sales Coordination, or related roles.

- Strong verbal communication and interpersonal skills.

- Good persuasion and negotiation abilities.

- Ability to handle customer interactions professionally and confidently.

- Strong follow-up and relationship management skills.

- Basic computer proficiency and knowledge of MS Office.

- Ability to multitask and manage multiple customer interactions efficiently.

Preferred Qualifications

- Experience in lead generation and sales conversion.

- Familiarity with CRM software and customer management systems.

- Experience in handling inbound and outbound calling processes.

- Prior experience in customer support or inside sales roles will be an advantage.

Interested candidates can share their updated resume for consideration.

• It is a Full Time Sales / Business Development job for candidates with 2 - 6+ years Experience.