You will be the primary point of contact for our clients, ensuring their needs are met and fostering long-term partnerships. Your role is pivotal in enhancing client satisfaction, driving revenue growth, and aligning our services with client objectives.
Key Responsibilities
Client Engagement: Develop and maintain strong relationships with key clients, understanding their business needs and providing tailored solutions.
Issue Resolution: Address and resolve client concerns promptly, ensuring a high level of satisfaction.
Strategic Planning: Collaborate with clients to develop strategies that meet their business goals and enhance service delivery.
Cross-functional Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure seamless service and client success.
Performance Monitoring: Track client satisfaction metrics and implement improvements as necessary.
Contract Management: Ensure adherence to contract terms and manage renewals effectively.