Telecalling Executive

Job Title: Telecaller & Sales Coordinator (Female)

Location: Sector -74 Phase 8b, Mohali, Punjab - 160055
Vacancies: 1

Department: Sales & Business Development
Salary: ₹15,000 – ₹25,000 per month
Work Mode: Work From Office (WFO)
Experience: 1–2 Years
Qualification: Bachelor’s Degree
Employment Type: Full-Time
Working Days: Monday to Friday
Industry: IT Services
Team Size: 12+
Interview Process: 2 Rounds

Job Summary

We are hiring a confident and customer-focused female Telecaller & Sales Coordinator to handle lead calling, appointment booking, follow-ups, conversions, and CRM management for Makes360’s IT services including Website Development, Digital Marketing, ERP, and CRM solutions.

Key Responsibilities

• Make outbound calls to potential clients (80–120 calls per day).

• Explain company services clearly including Website, Digital Marketing, ERP, and CRM solutions.

• Convert qualified leads into appointments for the field sales team.

• Maintain a disciplined follow-up calling schedule.

• Update CRM with call notes, lead status, and interaction history.

• Handle WhatsApp chat inquiries and provide basic customer support.

• Assist the sales team with documentation and follow-up coordination.

Key Performance Indicators (KPIs)

• Daily calling target achievement

• Appointment booking and conversion ratio

• Consistency and discipline in follow-ups

• Accuracy and completeness of CRM data

Skills & Qualifications

• Excellent communication skills in Hindi and English (Punjabi is a plus).

• Confident, polite, and customer-friendly attitude.

• Basic computer skills including MS Office and CRM systems.

• Positive, energetic, and target-oriented mindset.

Compensation & Growth Opportunities

Salary: ₹15,000 – ₹25,000 per month
Incentives for lead conversions and performance

Exposure to multiple sales channels
Direct collaboration with the Founder
Career growth path: Telecaller → Sales Coordinator → Senior Coordinator → Customer Relationship Manager

• It is a Full Time Sales / Business Development job for candidates with 1 - 6+ years Experience.