Telecalling Executive

Job description:

Job Title: Presales Executive (with Basic Digital Marketing Knowledge)

Location: On-site
Job Type: Full-time
Experience: 6months - 1 year (Freshers with strong communication skills can apply)
Salary: 10,000 - 15,000
Start Date: Immediate

About the Role:

We are seeking a motivated and enthusiastic Presales Executive to join our team. The ideal candidate should possess excellent communication skills, a customer-centric approach, and a basic understanding of digital marketing concepts. This role focuses on lead generation, customer engagement, and collaborating with the marketing team to align outreach efforts.

Key Responsibilities:

Outbound Calls:

• Call potential customers to introduce and promote our services

• Explain key features, benefits, and value propositions

• Generate qualified leads for the sales team

Inbound Calls:

• Handle customer queries over the phone

• Share accurate information about services, pricing, and offers

Digital Marketing Collaboration:

• Coordinate with the digital marketing team to align messaging with active campaigns

• Use insights from social media, emails, or ads to personalize calls

• Share customer feedback to improve digital strategies

Lead Management:

• Maintain and update lead databases regularly

• Follow up with leads to ensure conversions

Customer Relationship Management:

• Build and nurture relationships with prospective and existing clients

• Address customer concerns and ensure high satisfaction

Reporting:

• Prepare daily/weekly reports on call activity, leads, and conversions

• Share insights and updates with the marketing and sales teams
  

Qualifications:

• Education: Bachelor's/ Master's degree in Business, Marketing, or related field is a plus

• Experience: 6months - 1year in telecalling, customer service, or sales preferred; freshers may apply

• Digital Knowledge: Basic understanding of SEO, social media, or email marketing is a bonus
  

Required Skills:

• Excellent verbal communication and interpersonal skills

• Persuasion and negotiation ability

• Comfortable with CRM software and basic computer tools

• Target-driven and self-motivated

• Problem-solving skills and a positive attitude
  

Key Competencies:

• Customer-focused mindset

• Ability to work both independently and in a team

• Time management and organizational skills

• Willingness to learn and adapt
  

Benefits:

• Competitive salary + performance incentives

• Career growth and learning opportunities

• Exposure to digital marketing tools and strategies

• Friendly, supportive work culture
  

To Apply:
Send your resume to info@sggurukul.com

Job Type: Full-time

Work Location: In person

• It is a Full Time Sales / Business Development job for candidates with 6 months - 1 years of experience.