Telecalling Executive

Calling active and budding clients to encourage the purchase of services.

Handle client inquiries via phone, email, WhatsApp, and chat in a professional and timely manner.

Provide accurate and detailed information about travel packages, destinations, pricing, and company services.

Assist clients with bookings, cancellations, amendments, and other travel-related requests.

Address client uncertainties, grievances, and suggestions promptly and effectively.

Resolve complaints professionally and escalate complex issues when necessary.

Maintain strong and long-term client relationships to ensure repeat business and referrals.

Ensure high levels of customer satisfaction through timely follow-ups and effective solutions.

Convert inquiries into confirmed bookings by effective counselling and sales techniques.

Achieve monthly and quarterly sales targets as assigned by management.

Promote add-on services (hotels, transport, insurance, activities, etc.) to increase revenue.

Follow up on leads regularly to maximize conversion ratio.

Identify upselling and cross-selling opportunities.

Maintain a strong pipeline of prospective clients.

Contribute to revenue growth through consistent performance and client retention.

Communicate verbal confirmations of offers to the operations team for closing and processing.

Record, update, and maintain all client interactions and transactions in the CRM.

Recording all successful and unsuccessful attempts to close sales.

Attending regular team meetings to clarify progress and performance-related expectations.

Conducting each of your functions with the utmost respect, regardless of others' dispositions.

Maintain up-to-date knowledge of industry trends and company offerings.

Collaborate with other departments to ensure smooth service delivery.